The completion of 380 technology centers across various municipalities, urban centers, and villages has recently been achieved. Additionally, citizens now have access to 156 different government services through fixed ‘Khadamat Masr’ centers positioned in key areas such as Sharm El Sheikh, Mokattam, Aswan, and Alexandria. As of June 2025, these centers have facilitated over 300,000 transactions. Furthermore, another positive stride has been made with the completion of 276 centers under the Mobile Technology Centers project, a program dedicated to delivering government services to citizens.
The mandate of the centers spans the execution of numerous projects. Among these are the integration of spatial data infrastructure to upgrade the Egyptian planning system and projects aimed at improving health services. These services include securing the continuity of birth, death, and vaccination processes. The centers are also responsible for enhancing financial and banking systems at the National Investment Bank, as well as bolstering government performance in partnership with the Administrative Prosecution Authority.
Besides these, the development of technology centers in districts, cities, and newly formed urban communities is high on the center’s agenda. Improving the operational capabilities of real estate registry offices and ramping up the efficiency of mobile tech centers and fixed ‘Misr Services’ centers also form a part of the ongoing initiatives. The briefing has placed a highlight on the project dedicated to enhancing technology centers within local municipalities and city authorities.
The core purpose of this project is to extend the reach of efficient, accurate, and integrated services to citizens and investors. For realizing this goal, partnerships with different governorates to establish technology centers have been initiated. By incorporating smart system functionality, these centers link citizens with relevant government departments, propelling performance, improving control, and refining monitoring.
The ripple effect of this technology integration results in heightened efficiency in regional offices, cities, districts, rural units under the ‘Haya Karima’ initiative, and new city authorities. Progress has been made with the successful development of service locations in local municipalities, with 380 centers already complete. This figure includes 316 centers in cities and districts, 30 in rural units, and 34 based in the New Urban Communities Authority, all working towards enhancing service provision to citizens.
Beyond service provision, the result of these developmental efforts is the significant decrease in service delivery times by 60%. This efficiency has decreased congestion in fixed technology centers by arming 37 governorates with mobile technology center vehicles, an initiative that has increased citizen satisfaction.
The highlighted ‘Khadamat Masr’ project sets its sights on boosting financial and digital inclusion, easing the burden of acquiring government services and providing a range of services from a single point. Fixed ‘Khadamat Masr’ branches in locations such as Sharm El Sheikh, Alexandria, Aswan, and Mokattam in Cairo are already operational with further branches in other governorates nearing completion. In the upcoming fiscal year, as many as 200 services are expected to be available, encompassing sectors from real estate registration to electronic payments.
The integration of the spatial information infrastructure project aims to foster better developmental investment decisions, maximize the efficiency of government spending, optimize resource usage, and guide investments effectively. With the aid of cutting-edge technologies, aerial and satellite imaging systems, the project dreams of developing unified maps for entire countries and presenting detailed spatial reports.
Progress is being made under the Mobile Technology Centers project which proposes to supply citizens with sophisticated, dignified access to government services, ease the pressure on government service offices, and refine the business environment. One of the pillars of progress includes offering digitized services that ensure citizen satisfaction. By the end of March, 276 mobile tech centers were operational as part of the project, moving closer to the total aim of 326 centers split into government and mobile centers.
An important endeavor named the Health Projects Information Infrastructure Project, which focuses on sustainability and the development of vaccination systems’ information infrastructure, is making strides in enhancing the efficiency and transparency of the health system and honing the quality of healthcare services. This project is primarily focused on creating an integrated information infrastructure that supports precise and efficient vital statistics recording. The initiative also enhances the capacity for sustainable health planning, rationalizing spending, and improving vaccination registration mechanisms.
The program has successfully linked 4,666 health offices electronically and improved the operational capability of 2,000 more office facilities, providing them with necessary devices and equipment. In addition, they have succeeded in electronically connecting 5,434 vaccination offices, and 2,000 have been supplied with devices under the 2024/2025 plan.
Government performance improvement in collaboration with the Administrative Prosecution is another initiative in operation. This project’s goal is to measure and improve the performance of public utilities nationwide, enhance the quality of life for citizens, and provide decision-makers with precise data that aids public employee and government entity performance. To that end, efforts are being made to link 273 administrative prosecution offices to a centralized complaints system.
The report makes mention of the first electronic voting system project in the Arab Republic of Egypt, aiming to develop an integrated digital platform for managing the electoral system. Focus is also on the project aiming to enhance operational capacities of Real Estate and Notarization Authority’s offices. The plan aims to empower the fast processing of registration requests for properties, which will increase revenues due to the rise in accepted registration requests and collected fees. The operational capability of 28 offices, 293 sub-offices, and one main office of the Real Estate and Notarization Authority has been improved.
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